This Minibus Rental Policy outlines the rules, terms, and conditions for renting a minibus with driver in Turkey. By confirming a reservation, the customer accepts all policies listed below.
Minibus rental Policy is Effective for all bookings with vanbydriver.com
1. Service Inclusions
Each minibus / Coaches rental includes:
- Private minibus or Coach
- Professional, licensed driver
- Fuel within the agreed itinerary
- Parking fees
- Highway & bridge tolls
- Vehicle cleaning
- Up to 9 hours of daily service (unless otherwise agreed)
2. Exclusions
The following are not included unless clearly specified:
- Entrance fees to museums or attractions
- Meals and accommodation for passengers
- Driver’s tip (optional)
- Extra hours beyond the agreed daily limit
- Changes to the route that increase fuel or distance
- Tour guide services (optional on request)
- Tour ist Guide is compulsory and You can arrange Lisanced local tourist guide or we can arrange for you
3. Service Hours
- Standard daily usage is 9 hours between 08:00 – 19:00.
- Extra usage after 19:00 may incur additional fees.
- Overnight usage (00:00–06:00) is not permitted unless pre-arranged.
4. Changes to the Itinerary
Small adjustments are free of charge, but major changes that affect distance or timing may require a new quotation.
❗ 5. Passenger Responsibility
Passengers must:
- Wear seatbelts at all times
- Respect driver instructions for safety
- Avoid eating messy food inside the vehicle
- Not smoke or consume alcohol inside the minibus / Coach
- Ensure luggage fits within vehicle capacity
Damage caused by passengers may be charged to the customer.
6. Payment Terms
- A deposit is required to confirm all bookings.
- The remaining balance must be paid before or on the day of service.
- Payments can be made by credit card, bank transfer, or cash.
❌ 7. Cancellation Policy
- 12+ days before service: Full refund
- 3–11 days before: 50% cancellation fee
- Less than 36 hours: No refund
- No-show on the service day: 100% fee
All cancellations must be received in writing by email or WhatsApp.
🚫 8. No-Show / Late Arrival
- If passengers are more than 2 hour late without notice, the service may be marked as no-show.
- The driver is not required to wait more than 2 hour unless agreed before.
9. Driver & Vehicle Safety
- Drivers reserve the right to decline unsafe routes or weather-risk roads.
- The company may replace the vehicle with an equal or upgraded model if needed.
10. Insurance
All minibuses are fully insured under:
- Traffic insurance
- Passenger accident coverage
- Liability insurance
Personal travel insurance is recommended for passengers.
11. Emergency Contact
For any issues during the service, customers can reach our 24/7 support team via WhatsApp or phone: +90 531 378 9262
✔ Minibus Rental Policy Made Simple
This clear policy protects both the customer and the company, ensuring:
- Transparent pricing
- Safe travel
- Stress-free communication
- Professional service
